Invoice Terms and Conditions

1.1 Unless otherwise stated on the invoice, payment is due immediately upon completion of the work and before collection or delivery of the motorcycle.

1.2 Payment must be made by electronic funds transfer or another payment method approved by Throttle Rebels.

1.3 Payment is regarded as received only once the full amount has cleared in the nominated Throttle Rebels bank account.

1.4 The customer must use the invoice number or customer name as the payment reference.

1.5 The customer is responsible for confirming the banking details shown on the invoice before making payment.

1.6 Throttle Rebels will not be responsible for payment made into an incorrect account where the customer failed to verify the banking details directly with Throttle Rebels.

2.1 The invoice reflects approved labour, parts and materials supplied, consumables, approved additional work, outsourced specialist services, collection and delivery charges, storage or other authorised charges and applicable taxes, where relevant.

2.2 Deposits and previous payments received will be deducted from the final invoice.

2.3 Any balance shown on the invoice remains payable before the motorcycle is released or delivered.

2.4 Where Throttle Rebels is registered for VAT, invoices will reflect the required VAT information.

2.5 Throttle Rebels must not charge or describe an amount as VAT unless it is registered and legally entitled to do so.

3.1 The customer remains responsible for additional work approved through a signed variation, email, WhatsApp, website approval, telephone approval later confirmed in writing or payment of an additional deposit.

3.2 Approved additional work may appear as a separate invoice item or supplementary invoice.

3.3 Work not approved by the customer will not be charged, except where immediate action was reasonably required to prevent danger or further damage and the customer could not reasonably be contacted.

4.1 The motorcycle, keys, removed parts, accessories and other customer property will be released once the approved work has been completed, the final invoice has been paid in full, payment has cleared and any required handover documents have been completed.

4.2 Delivery will be scheduled only after full payment has been received unless otherwise authorised in writing by the director.

4.3 Proof of payment does not constitute cleared payment.

4.4 Any arrangement allowing payment after release must be approved in writing by the director.

5.1 Deposits are credited against the final invoice.

5.2 Part payments do not settle an invoice unless the remaining balance is paid or formally waived in writing.

5.4 Refunds, where applicable, will be calculated after deducting reasonable amounts for work completed, goods ordered, materials used and costs incurred.

6.1 The customer should raise any invoice query in writing within five business days of receiving the invoice.

6.2 The query must identify the invoice number, disputed item, reason for the dispute and supporting information.

6.3 Raising a query does not suspend payment of invoice items that are not disputed.

6.4 Throttle Rebels will investigate the query and provide a response within a reasonable period.

6.5 A disputed workmanship issue must be handled in accordance with the signed Quotation Terms and Conditions and does not automatically cancel the invoice.

7.1 An amount not paid by the due date becomes overdue.

7.2 Throttle Rebels may suspend future work, delivery, further parts ordering, additional bookings and customer credit arrangements until the overdue amount is settled.

7.3 Where expressly agreed and legally permissible, interest may be charged on overdue amounts at the rate stated on the invoice or agreement, provided that it does not exceed the lawful rate.

7.4 Any interest rate used must be confirmed against the applicable prescribed rate at the time of enforcement.

7.5 The customer may be responsible for reasonable collection and legal costs actually incurred in recovering an overdue amount, subject to applicable law.

7.6 Any collection fee, interest or legal charge must be reasonable, disclosed and legally enforceable.

8.1 The customer will be notified when the motorcycle is ready for collection.

8.2 Unless otherwise agreed, the motorcycle must be collected within five business days after notification.

8.3 A reasonable daily storage charge may apply after that period.

8.4 Storage charges will continue until the motorcycle is collected or delivered.

8.5 Storage charges do not transfer ownership of the motorcycle to Throttle Rebels.

8.6 Throttle Rebels will take reasonable steps to contact the customer before taking further action in relation to an uncollected motorcycle.

9.1 Labour and additional materials used to fit customer-supplied parts remain payable even where the supplied part does not fit properly, is defective, is incomplete, requires modification or cannot ultimately be installed safely.

9.2 Removal, reassembly, testing and additional adjustment time may be invoiced separately where authorised.

9.3 Throttle Rebels does not provide a product warranty on customer-supplied parts.

9.4 Any workmanship concern relating to installation will be considered separately from a defect in the supplied product.

10.1 Special-order, imported, custom-made or colour-specific items are payable according to the accepted quotation.

10.2 Supplier or import delays do not remove the customer's obligation to pay for goods already ordered and received for the approved job.

10.3 Freight, customs charges, import duties and approved exchange-rate differences may be invoiced where they were included in or authorised under the quotation.

10.4 Returns remain subject to supplier return policies and applicable consumer law.

11.1 Payment of an invoice does not remove any statutory rights the customer may have.

11.2 The customer must notify Throttle Rebels promptly of any concern relating to completed work.

11.3 Throttle Rebels must be given a reasonable opportunity to inspect and, where appropriate, remedy a valid workmanship issue.

11.4 The customer should not authorise another workshop to alter or repair the same work before Throttle Rebels has inspected it, except where immediate action is reasonably required for safety.

11.5 Costs resulting from unrelated faults, misuse, further accident damage, unauthorised alterations or defective customer-supplied parts are not automatically covered.

12.1 To the extent legally permissible, ownership of parts, accessories and goods supplied by Throttle Rebels remains with Throttle Rebels until the relevant invoice has been paid in full.

12.2 Risk in the motorcycle and installed components will be managed in accordance with the signed quotation, job card and applicable law.

12.3 This clause does not permit Throttle Rebels to act contrary to the Consumer Protection Act or other applicable legislation.

13.1 A credit note may be issued where an invoicing error occurred, goods were approved for return, work was cancelled before completion, a supplier credit was received or the parties agreed to an adjustment.

13.2 A credit note does not constitute a cash refund unless stated.

13.3 Approved refunds will be processed to the original payer or verified bank account.

13.4 Refunds may be reduced by reasonable amounts for completed work, non-returnable parts, materials used and authorised costs already incurred.

14.1 Customer and invoice information may be retained for accounting, tax, warranty administration, workshop records, debt collection, legal compliance and dispute resolution.

14.2 Information may be provided to accountants, payment providers, legal advisers or debt-recovery service providers where reasonably necessary and legally permitted.

14.3 Customer information will not be sold to unrelated third parties.

15.1 The invoice, accepted quotation, signed Quotation Terms and Conditions, approved job card and authorised variations constitute the complete record of the transaction.

15.3 South African law applies.

15.4 Nothing in these terms excludes a right or remedy that cannot lawfully be excluded.

15.5 If one clause is invalid or unenforceable, the remaining clauses continue to apply.